Bad support service… Are unable to visited mortgage manager. Come refinance process. Turned-in all files, missed 5 closings. Still wishing! Taking a loss. Complicated customer support. Bad deal! Just how did they arrived at 4.5 million inside conversion? Ask your Says Attorney Work environment.
They continue going us to the fresh financing processors
Dreadful customer care. I’ve been referring to a beneficial re-finance as the zero closer to closing than simply I was for the Summer. Customer service is a joke. They just import me to each person, and i am bounced as much as such as for instance a ball. Most troubled and you may frustrated and you will am moving my financial as quickly as possible. Do not suggest Brand new Rez after all.
My personal mortgage was having Ditech and it also are sold in order to The fresh Rez
Avoid using NEWREZ….most significant error We have generated. Been trying refi. Since Will get these days it is October nevertheless waiting. I’ve sent an equivalent records for the many times. Are unable to reach somebody because of the mobile phone. My personal loan was acknowledged 8 weeks back nevertheless prepared. The firm try bull crap wade elsewhere.
This new Rez ‘s the bad mortgage company!! Brand new Rez entitled and you can offered to refi my personal financing at the a beneficial all the way down interest rate. The loan Administrator Ryan told me it would be effortless “not a problem”. He plus said its not necessary for the next appraisal just like the mortgage was only one year old therefore we just weren’t providing people more cash aside! HA… 5 days later on he or she is requesting docs they have. The loan Processor chip cannot see the docs I publish to their safe web site. The brand new surely worst bank We have previously worked with! Cut this new rage and acquire several other bank!!
NewRez/Shellpoint gotten our mortgage off Ditech. Earliest commission to NewRez was at , and that i developed via the NewRez site to possess automated repayments into firstly each month. All ran better up to . It never ever grabbed the brand new percentage that has been allowed to be drawn from our bank account! I did not find up to we had a call on off certain unusual count claiming these were NewRez, did not talk to him or her as we failed to recognize the number. Checked out our very own account on line thru their site and reduced and you can behold this new October payment hadn’t come automatically obtained! Had on phone with NewRez customer support immediately to get away what was taking place and are told it actually was certain brand of “glitch”. Mind you, costs having been transferring to possess payment really well given that ! There’s a good amount of cash in the latest family savings because of it! I spoke that have a couple more individuals toward , with the next individual using the payment over the telephone that have the brand new statement out-of her there might possibly be zero late charges, zero percentage plus it could be ACH. It is now as well as on the web page it is appearing me that it’s an enthusiastic unapplied percentage! What the heck, this is basically the October step 1 fee and really should was indeed used therefore Quickly for the . Therefore we log in to the telephone once more together with them today and ask what’s happening? Is actually informed one she would instantaneously request it is applied to new October percentage and you may “you are not late” We contacted the bank after talking-to NewRez with the and you may the bank told you “no sample during the fee had been expected by NewRez/Shellpoint, it (the lending company) aren’t closing people fee and now we enjoys an abundance of money to fund cuatro years of money”! We have below one year remaining about initial home loan and tend to be certainly provided visiting the condition lawyer general’s place of work, the better team bureau, employing an attorney and you may investing that it away from now. Our very own on line membership with NewRez reveals the following payment become auto-reduced is scheduled getting Late 1, however if we attempt to glance at the booked automatic payments, they informs us we can not since membership was “overdue”. This is so wrong towards of many accounts! https://availableloan.net/installment-loans-mn/richmond/ I’ve Never been later into the 30 age with the financial fee and we enjoys the best credit score more than 850! Will they be today planning screw the credit rating? Abstain from Him or her!
